At Tux-USA®️, you will find a great selection on your favorite brands, all backed by the warranties and service you'd expect. We emphatically stress that our products are not seconds, not defects, not knock-offs, etc. These are new originals with new tags, hangers, style/model numbers, authenticity, etc. We want you to feel comfortable with your purchase and feel 100% confident that you are receiving a quality, authentic product.

Send us an email to [email protected] with the size you want to exchange and we will send you a Return Label and the Exchanges.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You can always contact us for any return questions at [email protected].

 If you are not 100% satisfied with your purchase from Tux-USA, you can return your item(s) for a full refund within 30 days of purchase less than a 15% restocking fee. (Returns must be unworn, in the state you received them, and in the original packaging.)

In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 1 ‪(305) 330-2190‬ during business hours (9 am - 7 pm EST).

*For Domestic Order:

For orders in the USA that are $199 or more, Free Shipping* is available. For orders in the USA under $198.99, shipping is a flat fee of $14.95.

*For International Order:

DHL, UPS, and USPS will charge the Carrier Fee.

Orders placed before 3 p.m. EST are scheduled to ship out the same day; orders after 3 p.m. EST will ship out the next business day.